ESE Direct Delivery Information

Carriage / Delivery Information

Free Delivery - All orders above £45 (excluding VAT) qualify for Free UK mainland Delivery (excluding HS, KW, ZE, IV, AB, DD, PH, PA, GY, JE, IM, BT, Isle of Anglesey, Isle of Wight and Eire).
Oversized products requiring a crane or hiab offload may be charged for.

Orders below £45 excluding VAT will incur a £4.50 charge (automatically applied to your basket until carriage paid limit reached).

Delivery will be Monday to Friday 8.30am to 5.30pm to the GROUND FLOOR / KERBSIDE only (unless previously agreed in writing). We are unable to confirm exact delivery times, but we can usually confirm a day if you let us know in advance.

Saturday, Timed AM/PM or above Ground Floor deliveries are available at extra cost.

Estimated Delivery Times - Unlike many competitors the lead times displayed are usually 'worst case'. They are displayed in working days, and exclude weekends / bank holidays.
Obviously stock levels change daily, if you have a specific delivery requirement please contact us and we will do our best to help.

If delivery is urgent order ASAP and enter URGENT with specific details in Notes.

Remember - You or an authorised person Must Be Present to sign for delivery.
Failed attempts may result in a return delivery charge.
Requesting us to leave Goods without signature is entirely at your own risk.

Please check your delivered goods carefully, ESE Direct cannot accept claims for shortage or damage after goods have been signed for, UNLESS carrier’s note is marked as damaged and ESE is notified in writing within 24 hours of delivery. Please do not sign for any goods as "unexamined" or "unchecked" as carriers will not accept liability for any damage subsequently discovered.

Problems with Deliveries - No-one is perfect, unfortunately damages/shortages can happen.
If this is the case, please email [email protected] as soon as item received (if you can attach a photo this would really help speed things up) or call our Customer services team direct on 01603 598779 and we will deal with it as a priority.

Packaging.
As part of our commitment to the environment, we'd like to remind our customers that much of the packaging we use can be recycled. For more information about recycling, please visit the recycling room for consumer information on waste recycling.